Quality Management Systems

Goodwill Industries of North Georgia is ISO 9001:2000
registered in Facility Management.
Click here to view our registration certificate.

In fact, we’re the only non-profit agency in the state to hold that designation.

ISO 9001: 2000 is an internationally recognized Quality Management System (QMS). The system is developed around customer requirements and utilizes a process approach that ensures customer satisfaction.

The ISO 9001: 2000 QMS has as its basis a constant dialogue with the customer in order to provide continuous improvement in services provided.

Inspections Goodwill Industries of North Georgia also utilizes the Jen-Mar software system for quality assurance. We rely on PDA technology which enables our full-time quality assurance representative to electronically conduct inspections in real-time for corrective and preventive actions. Information obtained during an inspection is also used to identify additional opportunities for training and evaluation of personnel performance. Our inspection system enables us to generate quality reports for our customers. Training Our employees receive an average of 72 hours of classroom and job specific training annually. They are tested to ensure competence in safety topics.

Goodwill’s commitment to quality also means putting our
customers and their needs first.

At Goodwill Industries we have three goals:

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